The Surge

The Surge

67 Achievements

48-60h

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Repeat Customer

Repeat Customer

6.7%

How to unlock the Repeat Customer achievement in The Surge - Definitive Guide

Easy to miss achievement despite easy to find locations. Upon entering the toxic waste portion of the main facility you'll hear Jo talking to you. She's located in the pipe on the right as soon as walking in. She'll ask for 5,000 scrap the first time. This has to be done before killing Firebug.

The second time you'll encounter Jo will be right before the Big Sister fight in one of the pipes in the Builder Service Access before going up the exo lift. She'll need 10,000 scraps. This has to be done before killing Big Sister.

The third time you'll encounter her will be in the R&D zone at the top floor after finding the first aid station in the Exhibition Hall. She'll need 15,000 scrap. Do this before leaving the R&D department after talking to Barrett.
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22 May 2017 04:17

16 Comments
Oh I think I recall reading elsewhere that completing the 3rd encounter will prevent you from helping Davey with his medicine for that achievement.
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By Calex dEUS on 22 May 2017 12:12
I went back after defeating Firebug and was still able to start Jo's quest line.
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By JayD101 on 24 May 2017 05:06
Did you go to the biolabs already? Perhaps the Biolabs is the trigger rather than firebug.
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By footpickle on 24 May 2017 05:08
If you have picked up the Equalizer from her room(Heavy Duty weapon), she will be angry about it and when in the 3rd location she wont take any scraps. This makes her quest fail.
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By DesgraciaHumana on 29 May 2017 18:19
this achievement is stupid have to start a 3rd playthrough to get
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By Goggs25 on 02 Jun 2017 12:38
You have also made a guide for the sunglasses and failed to mention very important things. Doing so has required many people to play an entire third playthrough to be able to get these achievements.
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By MikeBut on 11 Oct 2017 19:25
You can still give her scrap after you picked up the weapon, you just need to pick the right dialogue choice when telling her that you took the hammer and you can give her the 15k and get the achievement.
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By Unrehearsed on 10 Nov 2017 19:50
I missed her the first time, she never said anything, and I did the whole biolabs and was still able to give her the 5000 for the first encounter
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By Cro11 on 13 Mar 2019 17:57
I also verified that you can still talk to her after defeating Firebug. And that I had not gone through the Research Lab yet. This is immediately after the Recycling room with the two Lynx operators and the one heavy, and where you first encounter the Liquidator enemies. If you go past the first Liquidator, you've gone to far. She's in the pipe right by the door before the toxic waste on the floor. Go up to it and you should get an option to interact with X.
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By Cellar Attic on 21 Jun 2019 17:37
I am on my second playthrough and decided to kill Hobbs just because. When meeting her for the third time she tells you that you did the job for her, and she doesn’t ask for scrap, thus keeping you from the achievement.
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By Joshua4Life on 04 Aug 2019 08:21
Worth noting not to take her weapon from her secret room too. If you do that before meeting her for the third time she gets upset, I gave her it back but still didn't get a prompt to give the third load of scrap meaning I'm looking at 3 playthroughs now.
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By ninjaraiden2003 on 15 Jul 2021 17:00
I will recommend saving this for a second playthrough, since you can not get both this and the sunglasses achievement in one play. First playthrough ignore Jo entirely. This unlocks another achievement. The issue is that you can lock yourself out of both achievements if you miss one of the three scrap donations, and you will have a much better idea of what the breakpoints and locations are your second time through.
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By TheBigBB on 20 Jun 2022 09:09
I didn't notice Jo until after defeating the second boss. Following a guide, I gave Jo the scraps three times after that and got the achievement, in spite of everyone saying you'll lock yourself out of it if you kill that boss before giving it to her.
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By Soulbite on 25 Oct 2023 15:14
Ah ffs I walked right by the 1st spot last night and never heard a thing cry
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By Calex dEUS on 22 May 2017 08:51
I don't believe this cancels out Davey's achievement as Davey gets his medicine from the Biolabs area which is before even the second encounter. I'm not sure though as I did his on my first playthrough and Jo on the Third
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By footpickle on 22 May 2017 18:15
Worth noting that if you don't find her or choose not to give her the scrap, you can instead unlock
The SurgeSecret AchievementThe Secret Achievement achievement in The Surge worth 56 pointsContinue playing to unlock this secret achievement
(these are exclusive achievements, you can get one or the other in any playthrough)
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By WhyattThrash on 08 Jun 2017 01:06
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Just wanted to add that I didnt start this quest until my full run through of the biolabs. After my run through the biolabs and I returned to Central Production B, I went to her first location, found and started her quest by giving her 5,000 tech scrap, then I immediately went over to her second location, found her and gave her 10,000 tech scrap to continue the quest. Then I went to her in the third location like normal without going into her secret room and finished the quest.
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16 Apr 2018 10:53

Missable
Location:
1st: Central Production B (1st time there)
2nd: Central Production B (2nd time back)
3rd: Research and Development

There are going to be three locations where you will meet Jo and have to give it Tech Scrap in order to earn this trophy. The first time is in Central Production B. You will have to give Jo the tech scrap here before you fight the boss LU-74 Firebug. Jo is located in the Toxic Waste Disposal area. Right when you open the doors to the Toxic Waste Disposal area turn right and interact with the ventilation machine. You will need to give it 5000 scrap in order to complete the first step towards this trophy.

The second time you meet Jo you will find Jo in Central Production B again, but later on in the game before you fight the third boss. You will need to interact with Jo before you defeat the boss Big Sister 1/3. Jo is located in the circulation tower. Once you get to the circulation tower you will go up a long set of stairs. You will then see a familiar character who you may or may not have helped out earlier in the game. You will need to go past her into the hallway. At the end of the hallway you will see an enemy standing there. Defeat the enemy and proceed up the stairway to the left. Once you make it up the first set of stairs you will see a ventilation shaft. Interact with it and you will need to give Jo 10,000 tech scrap this time in order to complete the second part of this trophy.

The Final time you meet Jo you will find Jo in research and Development. You will need to interact with Jo before you leave this area. You will find Jo a little way into Nano production hall. Once you get into the Nano production hall you will go out the broken glass window, then go up the lift. You will encounter two enemies once you get up this lift the first is a robot that you will need to defeat twice, and the other is a hover robot machine. After you beat them you will make your way out the corridor and you will see 1 more enemy walking near a door that’s closed by a hand scanner. Defeat this robot enemy twice then open the door. Once you enter this room, look to your left and you will find a ventilation shaft. Interact with it and you will need to give Jo 15,000 tech scrap this time. Doing this will get you the trophy.

Video Guide

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Missable!

Note that this achievement and "Sunglasses At Night" are mutually exclusive.You have to give Jo three times increasing amounts of Tech Scrap. Since she's hiding in pipes, she's easy to miss if you don't pay attention.

First time: Central Production B, as soon as you walk out of Recycling into Toxic Waste Disposal. You can hear a knocking sound coming out of the pipe to your right. Interact with it and agree to give Jo 5,000 Tech Scrap.

Second time: Central Production B, just after you start ascending Builder Service Access. Give her 10,000 Tech Scrap.

Important! When entering Pressure Control, you'll escape poison gas into a room. You'll hear Jo telling you not to touch her stuff, DON'T TAKE ANYTHING! Stealing will make her angry and void the achievement.

Third time: R&D, Exhibition Floor, Top Level. Give her 15,000 to unlock the achievement.

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The trophy can be missed.

The first time you can talk to Jo in the second location near the pipe not far from the second boss, you need to give her 5,000 spare parts. The second time you can talk to her after returning from the third location before the battle with the third boss, the pipe is next to the passage to the boss, you will need to give her 10,000 spare parts. The third time you need to talk to her in the exhibition complex, which you find yourself in after the battle with the third boss after falling through the technical tunnels. You need to find the pipe at the very top of the location and give Joe 15,000 spare parts, this must be done before leaving the location.

If you go specifically for this trophy, then after you give her spare parts three times, return to the medical station in the second location, her unique hammer will be lying at the entrance.

One thing to remember is that if you only give Joe the parts once or twice, you won't get any trophies for the wreckage or points for finding them.

Video of receiving the trophy.
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28 May 2017 22:52

2 Comments
When you fall into the floor (on map 4), you can immediately, almost at the start of this location, run into her room and take her hammer there (and at the same time listen to the recording). After that, when you reach the place where you must give her the details 3 times she will tell you that someone robbed her. Talk to her and tell her that you took her hammer, but don’t give it back, pay off 15k in spare parts. After that, you need to return to her room and kill the robot there, and after the robot you can return to map 2 and talk to Hobbs. As a result...
1.Hobbs is alive
2.we have her hammer
3.trophy
(If after talking to her and returning to her room and not finding the robot there, try talking to Hobbs first, and then check her room again)
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By RedCatToto on 06 Jun 2017 23:20
And don’t kill Hobs (a friendly NPC) before handing over a third of the spare parts to Joe, otherwise you’ll screw up getting the trophy - the question of handing over the spare parts will disappear from the dialogue (my own sad experience on NG+, when I went to a non-standard ending).

In general, I advise you to take this prize on the first playthrough, and on the second, aim for the “Rose Glasses” trophy, as it is faster in terms of obtaining (you don’t need to clear the fourth location, unlike the “Loyal Customer” trophy - you’ll get sunglasses practically immediately after killing the third boss, the main thing, let me remind you, is not to give Joe spare parts at all).
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By Timtim on 15 Aug 2017 21:24
Excludes the Sunglasses trophy. If you give Joe the debris, there will be a weapon in the place of the glasses.
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21 May 2017 22:01

1 Comment
If you took the Equalizer hammer from her hideout before the third meeting with Joe, then when you meet her, give her spare parts instead of the hammer. I thus ruined getting this trophy and did not receive sunglasses.
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By mreugin on 23 May 2017 09:51